Your ticket details If you are reporting a problem, please remember to provide as much information that is relevant to the issue as possible. General Information First and Last Name Email Type Ticket Created Password Not Working Issues with self-service password site Create new user account Disable user account Reactivate disabled user account New Company Setup Company account suspension Company decommission / removal from VOS Add a program for a user Remove a program for a user Citrix / RDP client issue User printing issue Local network issue user side Internet issue customer side Local PC issue customer side Problem accessing VOS logon page Issue with a VOS hosted application end user submitted Issue with a VOS hosted application vendor submitted Company share / folder permissions change Restore files at customer request Question for helpdesk (non-issue related) Request to be sent company data Software update / patch request from end user Software update / patch request from vendor Vendor request for assistance Vendor request for access to a server After hours scheduled event for vendor Vendor private hosted server issues Customer hosted website down Email whitelist request Local installed Outlook (rpc) Issue Email issue sending / receiving Request access to another users mailbox Email forwarding request Priority Normal Medium High Urgent Emergency Critical Ticket Customized Items Company ID: Company Id only Company: Company Name Phone Number: Phone Number Your Message Subject Attach Files [Add File]
